Accounts Payable

Knowledgebase entries for Accounts Payable Application

• Positive Pay

  Question: Positive Pay file cleared by mistake when two check runs were done on the same day so only the last check run is in the file. Is there a way to recreate first positive pay file? Resolution: ...

• Not all checks printed during AP Check Run. How Do I fix this?

  Question: During AP check run the majority of checks did not print. How do I fix? Resolution: You will have to enter the checks that didn't print into a void check batch. When you update the batch it ...

• New user cannot access spool file.

  Question: New user cannot access spool file.   Resolution: The menu security for system code XP has not been set up for this user. If you have someone who handles that they should enable her for the f...

• Mad (Multiple Account Distribution) Numbers - Can we Assign our own numbers?

  Question: Can we assign our own MAD numbers? Resolution: The system automatically assigns the first ACCOUNT DISTRIBUTION# and increments by 1 as more are added. It would require a programming change t...

• Journal Entry Batch was Rejected

  Question: I entered a batch today for a new fund/corporation and after updating my GL Journal Proof List was rejected, can you tell me what happened?   Resolution: The accounting periods were not set ...

• Invalid Check Number Entered

  Question: Getting the message Invalid check number entered during Check Reconciliation. Resolution: The invalid check number entered message is typically displayed when a check has been reconciled. If...

• I voided checks in the wrong period - how can I correct this?

  Question: I voided checks in the wrong period - how can I correct this? Resolution: The AP check voids to the wrong period  can be changed by using the Change period for entries in the General Ledger ...

• I Submitted my AP Voucher update twice by mistake, what should I do?

  Question: I Submitted my AP Voucher update twice by mistake, what should I do? Resolution: If your system is a little slow and you re-submit a batch update it will lock the other one.  Please contact ...

• I missed a recurring voucher payment last month and now I cannot update it - What can I do?

  Question: I missed my recurring voucher payment last month and now when I try to update it gets rejected. What can I do? The error message is Accounting Period out of sequence.   Resolution: There are...

• I just ran my 1099’s and “Rent” and “Attorney” are printing in box 7 instead of the correct boxes, How do I fix this?

  Question: I just ran my 1099’s and “Rent” and “Attorney” are printing in box 7 instead of the correct boxes, How do I fix this? Resolution: You ran your 1099’s using the wrong options. From the Year E...