Remove item from Check Reconciliation

Question:

We have an item that is showing on our outstanding list as cashed yet it has not cleared the list.
This item also is being shown as voided if the item is looked up in AP Check Reconciliation.

Could we get this item removed from the outstanding list? We use positive pay.

Resolution:

The record below was removed from CHKRLP file. It looks like a phone number was loaded into the vendor name with a leading space which was causing this problem to occur. You may want to let your bank know.