Knowledgebase entries for General Ledger Application
GL user manual...
Question: Why did I receive an error message when I clicked on Interim Journal Entry Post under the GL Daily Processing Menu? Resolution: This is because there were no unposted Journal Entry batches u...
Question: Why did I get an Error message during GL rebuild summary file? Resolution: When you run the rebuild job you should wait for the message that says the job completed successfully before trying...
Question: From the GL Year End Processing menu I am running Drop GL Records by Book and it is not dropping the records I selected, Why? Resolution: When you use this option there can be no other users...
Question: Disbursement Journal entries not posted to G/L , How do I fix? Specifics: My __DJ did not post from AP to GL as I had an error in my rejection mask, how can I post this and make it look li...
Issue: Need to correct a Zero Check that was processed last month. Resolution: Use option 6 to Force GL detail to be re-posted. Second Issue: I used the force close option and now no PJ entries are s...
Question: I attempted to change the period for a batch of hand disbursements by using the GL Year End Processing options 2 & 3--Change period for GL entries (Edit) & (Update). The batch was accepted b...
Question: Can I drop General Ledger Records by Book and/or Date? Note: This option should not be available to all users; accounting managers and controllers should ONLY be dropping entries. Please m...
Question: Is there an option to book monthly journal entries (recurring) and then automatically reverse those entries the next month? Resolution: From page 53 of the G/L Manual, you want to use Any en...
Question: How do I fix a general ledger batch entry from a prior month? The total needs to be adjusted due to checks that were previously printed. The batch should be minus 2500 for the rejected check...