Accounts Receivable

Knowledgebase entries for Accounts Receivable Application.

• Wrong Year is showing up when I close the month for AR.

  Question: I am closing the month for one of my companies and the date is showing as 1993 instead of 2013. Resolution: If you have old accounting periods where AR has not been closed then you need to u...

• Why is the salesman# on my AR Aging report different from the salesman# in the customer file?

  Question: Why is the salesman# on my AR Aging report different from the salesman# in the customer file? Resolution: The salesman# on the aging report comes directly from the invoice. Even if the Custo...

• Why is my employee getting an error message when attempting to enter AR notes.

  Question:  Why is my employee getting an error message when attempting to enter AR notes?   Resolution: The employee must be added to the list of authorized users for notes. From the main menu take th...

• Why is a corporation not displayed in the Month End options E.O.M. Closing of Cash Receipts or E.O.M. Closing of Billing?

  Question Why is a corporation not displayed in the Month End options E.O.M. Closing of Cash Receipts or E.O.M. Closing of Billing? Resolution: Options #1 & #2 on the AR Month End menu will ONLY show t...

• Why can't I enter AR bills/cash for the new year - the message says 'Accounting Period is not Open for A/R?

  Question: Why do I have a problem entering AR bills/cash for the new year?  I get a message indicating that the 'Accounting Period is not open for A/R'. Resolution: Most likely you have not created th...

• Why are the cash receipts that I entered not posting to General Ledger?

  Question: Why are the cash receipts that I entered not posting to General Ledger? This is happening for Corporation 2 only. Resolution: The Corporation Profile Y/N CASH DEBITED TO OTHER CORP W/INTERCO...

• Why am I getting Data Decimal Error in ARRP65?

  Question: Why am I getting Data Decimal Error in ARRP65?   Resolution:   The report was in error because you have the A/R General Profile 57-PRINT REPORT CODE SUMMARY ON HISTORY RPT set to yes and yo...

• Why am I getting a decimal data error in ARRP65 at statement *N?

  Question: Why am I getting a decimal data error in ARRP65 at statement *N?   Resolution: You had an error message in the A/R History report you were running. I had to cancel the report. The report was...

• When entering cash receipts, I receive an error message "Accounting Period is Not Open for A/R".

  Question: When entering cash receipts, I receive an error message Accounting Period is Not Open for A/R. What should I do to fix this issue? Resolution: You need to close the prior month. On the AR Su...

• Trying to add a new customer from Canada and System won't allow it, Why?

  Question: Trying to add a new customer from Canada and System won't allow it, Why?   Resolution:   In the AR customer file the state field is also used to enter a country (Please see documentation bel...