Trying to add a new customer from Canada and System won't allow it, Why?

Question:

Trying to add a new customer from Canada and System won't allow it, Why?

Resolution:

In the AR customer file the state field is also used to enter a country (Please see documentation below.) The country will need to be valid in the State/Country File. If you have not already added the country, you will need to do this through State/Country File Maintenance. If you select foreign country mode, the fields should have the appropriate text.

Note: Make sure “Has Foreign Addresses Corporate Y/N profile is set to “Y”   (If this profiel is set to N you will not be able to add the customer)

From the AR Main Menu select File Maintenance and then State/Country. Position cursor to the end and add the 3 digit code for Foreign Country and the Description. Type "N" under State. Then press enter and F20 to Accept.

Note:

STATE/COUNTRY
The State/Country file contains all of the valid states and/or countries that are used when entering the A/R customers. State codes are entered as two letters, (i.e. NY, CT etc.) and countries as three digits, (i.e. 001, 002, 003 etc.). There is an additional field, STATE Y/N, where a 'Y' is entered for a state, and an 'N' for any other type of entity. The system validates the state/country codes as they are entered in the Customer file.

Now go back to enter your customer. Choose Option #1 Customer from the AR File Maintenance Menu.

On the 'Add or Update Customer File screen', please select address mode of 'F' for address mode. It should then present a screen like the one below that will allow an alpha zip code. Please let me know how you make out.

Cust2 Add or Update Customer File

Name and Address Information for . .: Corp # 1 Acct# 989898 Notes N

Name . . . . . . XXXX
Address . . . .

City . . . . . .
* Country #. . . 901 QUEBEC, CANADA Foreign Zip AZA
Attn . . . . . .

Telephone. . . .
Phone #2 . . . .
Fax . . . . . .
E-Mail . . . . .
* Salesman . . .
* Category . . .
DEPARTMENT . . . Cust Vendor # .
Mail Code . . . Y Y=Yes N=No I=Int
* DIVISION . . . Active Acct . . Y Y/N M=Mail
O=Other
Next Screen 3=Orders & Billing 4=Credit 5=Sales Tax 6=Mail Ord
F3=Exit F4=Sel(*) F6=Notes F8=Forward F12=Prev