Knowledgebase entries for Accounts Receivable Application.
Question: New user cannot access spool file. Resolution: The menu security for system code XP has not been set up for this user. If you have someone who handles that they should enable her for the f...
Question: I am getting an 'Zip Code Not Valid' error when trying to add a new customer- what do I do? Resolution: That message appears because the zip code you are entering does not exist in the City/...
Question: How do I give a user a security option they don’t currently have? Resolution: From the Main Menu go to Option #1 General Functions Then Option #6 Setup Menu Security Option #11 Add/Chg Use...
Question: How do I create a new Salesperson in Accounts Receivable? Resolution: Take option 5-AR File Maintenance from the AR Main menu. Then take option 6-Salesman. Press F10 to add a new salesper...
Question: How do I cancel a payment in Accounts Receivable? Resolution: Have you run the cash receipts update? If not, Pg 48 in AR manual ENDING CASH RECEIPTS ENTRY will allow you to cancel the paym...
Question: How do I access A/R notes? Resolution: The Customer Master A/R Notes Inquiry is accessed by pressing F6 from any screen within the inquiry. All existing notes for that customer are display...
Question: Can multiple accounting periods be open simultaneously in AR? Detail: I'm not ready to close the month in AR but I want to enter transactions into the new month. Resolution: Yes- you can sti...
User manual is attached Attachments accounts receivable manual.pdf 873.41 KB)...